automatic payment but no info on the automatic page

[feronika94]

I had this automatic transaction, but could not find this information on my automatic payment page. I knew the merchant, but I did not know that it was an automatic transaction. How to void this payment and cancel the subscription? I tried to send a message to the Paypal customer service, but can't reach them. Thank you.

[kernowlass · Accepted solution]

@feronika94 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[feronika94]

Thanks for the reply. I’ve looked into that page, but nothing’s there. There’s no automatic payment at all. So that’s why I’m confused how to cancel it.

[kernowlass]

@feronika94 

Sounds as if you may have set it up with a debit or credit card via the sellers paypal card reader.

Check with your card issuers?