Unable to Transfer Money From Bank Account to Paypal Balance

AshTerry21
Contributor
Contributor

Hello! The other day, I tried transferring money from my bank account to my PayPal account but it didn’t work, it just said “There’s a problem. Right now, we’re not able to complete this transaction.” So, I messaged the PayPal Assistant and someone told me that my account was locked and to try again in 72 hours. It’s been nearly a week since then, and I’m still unable to transfer money. Please help lol, thanks.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@AshTerry21 

 

Do you have a paypal balance account ( the old cash account) to hold a balance?


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Kudos / Solution appreciated.
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AshTerry21
Contributor
Contributor
Yes, I’m pretty sure i do.
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Heer_S
PayPal Employee
PayPal Employee

@AshTerry21 

 

Sorry for the inconvenience. It is possible that the bank account is not confirmed on PayPal account or the bank is not allowing this transfer(you can contact the bank just in case). You can also try transferring funds from the debit card(if linked). If nothing works, please contact us by logging into PayPal for better assistance. 

I hope it sorts soon.
Heer

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