Seller fraud ebay com via currency exchange refund

eva888
Contributor
Contributor

I paid for item at ebay.com

the payment was via paypal, looks like ebay doesn't accept cards.

So my paypal is in euros, payment was in us dollars.

I paid with currency exchange euros to us dollars via paypal.

In few days seller contact me and said, order is cancelled and they issue me refund.
So I paid 141,5 euros, refund is 135 euros. (because of 2 ways currency exchange on paypal).
Seller saying it is not their mistake, they so sorry.

I cannot write any review there. It is clearly FRAUD.
Why I have to pay two way currency exchange, because seller cancel order by their error???
I report it is fraud seller and ebay is a fraud platform if they allow such a transactions, and paypal collaborating with ebay.

the seller is: jolyshop42

 

 

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @eva888,

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent refund. If a refund is issued more than 1 day after the original payment date, we’ll use the exchange rate applicable at the time of the refund. This means that you may not receive the full amount of your original payment due to the fluctuations in exchange rates. 

 

My apologies for any inconvenience this may cause,

 

 - Jon K


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