Refund not go to bank account

[Yen94]

Hi! I got the refund but it not go in to my bank account.it refund in to my paypal balance.and the paypal service already send me the email to completed the refund and say can see on paypal balance but I don’t see any money in there.can anyone tell me why it’s happening like that.thanks you!

[kernowlass · Accepted solution]

@Yen94 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212