Processed payments on hold AGAIN...

evolvedezignz
Contributor
Contributor

OK, why is it that my processed payments keep being placed on hold. I removed the shipping information or unchecked the box because we provide shipping to our local customers. This platform & account has been inactive for quite some time; however, to come back to use it again & not be able to access the money that is to be used to complete my order(s) is absolutely ridiculous. Can someone please help me understand this?

 

I am really thinking about reconsidering this platform.

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@evolvedezignz 

 

Do not run your business payment by payment, you won’t make it against these holds. You’ll need to have to some up front money to operate your business/pay for expenses. 

 

This hold occurs if:

 

- sender forget to select friends and family option when they pay

- sender cannot send a friends and family payment, only goods and services payment.

- your account’s immediate release amount has been exceeded for the month

- your account is new at receiving goods and services payments

- haven’t received payments or sold in awhile or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- change in products/services being sold

- received numerous complaints, disputes from customers or other users

 

You can do the tasks to get the money received sooner:

  1. Go to Activity
  2. Find the transaction to update, then click Get your money
  3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
  4. **For received payments that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status. 
  5. Click Submit

*Use one of our approved shipping carriers and we’ll release the hold 24 hours after the courier confirmed delivery to the buyer’s address.


**Recipient will get their money
7 days after confirming the order status as Completed.

 

Then 48 hrs later ask sender to confirm receipt:

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Note: Not all transactions will get the option to confirm receipt.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.