Paypal send refund to bank account which is closed,

[Rodezian]

I have problem with receiving refund. Paypal send refund to my bank account which was closed 5 days before they made refund. Of course no payment can be made to not existing account, i double check witch my bank and they confirmed that. I contacted paypal customer service. They claim refund is coplete and they cant help me with anything, they ask to check with bank. I keep calling paypal and my bank and both claim the cant help, I think paypal mast have noticed payment is not succesful, how could they transfer money to my bank account which is closed at 5 days prior to attempt to do the payment. Iask paypal if I can provide the latest statement from my bank showing the date account was closed, they say it is not a proof, any suggestions please?

Thanks

[kernowlass]

@Rodezian 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212

If it was a refund to a bank account and not a debit card then there is a chance (I think) that it may bounce back to your paypal balance, allow 5-7 days but if not then only your old bank can help you as paypal have already sent the funds to them. 

[Rodezian]

Thanks for reply. I have used debit card for payment, My bank account was closed on 28th of June 2023, refund from paypal took place on 4th of July and its marked in my paypal account as completed on 4th of July. Since my account was closed I have no access to login in online. I phoned my bank and they sat no payment was made to my account, it more than 2 weeks since and both bank and paypal seems to bother to say where is money, I have no idea what to do next, spend hours tslking to paypal customer service and bank as well😥

[Elma099]

Did you ever resolve this issue? I'm dealing with something similar and I've gotten nowhere yet...

[PayPal_Bindu]

Hello @Elma099 

Welcome and thanks for posting in the PayPal Help Community!
 

I do understand your concern about your refund processed to your closed bank account. When a refund is processed, the money will get credited to the original payment method. All information about refunds can be found here. If you paid with a card and it is closed or expired, the money will still be refunded to the same card account which may take upto 30 days for your card issuer to process the refund and you have to contact your card issuer to get the money. 

If you paid with your bank account and it is closed, the refund may return to your PayPal balance in 5-7 Business days. If you don't see any return after the time frame, please contact the support team to get this checked further. 

Best wishes,

Bindu