Payments on hold

[Opiumoo]

I have a payment on hold from selling an item on grailed. The item has been delivered to the customer about a week ago and I still haven’t received my money

[sharpiemarker]

@Opiumoo 

Was tracking added on the transaction?

Here’s how to add tracking information or change the order status: 

1. Go to your Activity. 
2. Find the transaction you would like to update, then click Get your money. 
3. If you sold a product, select Product to add tracking information or print shipping label directly. 
4. If you sold an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 
   
   

PayPal will release the hold 24 hours after the system can confirm delivery to the buyer’s address.

Or contact PayPal to review and release money manually. The delay can also be caused by tracking not updated to “Delivered” status by the carrier. PayPal generally releases funds after 21 days, otherwise.

https://www.paypal.com/us/smarthelp/contact-us

Click “Call Us” at the bottom.