Oculus game purchase not working.

Yorito
New Community Member

I'm trying to buy a game on oculus.com, i have my paypal account connected to it but every time i try to purchase the game it shows thispurchase.PNG

it translates to this: GraphQL server responded with error 1353099: Your payment cannot be completed through PayPal. Update your payment information on PayPal or contact PayPal customer service if the problem persists. You can also add a credit or debit card as a payment method in your account settings and redo the transaction. Does anyone know how to fix this?

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11 REPLIES 11

Naveen711
Contributor
Contributor
Hi, facing same issue here. Can you explain how you solved the issue.? Tia
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Sanjan_J
Contributor
Contributor

check if international transfers is enabled on the card

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