My money is still on hold even though it has been delivered and marked as received in the PayPal app for over 2 weeks. I’ve talked to multiple people and no one will help me. Mainly I just want people to know that they will keep your money and do absolutely nothing to help you. I was even assured, in writing, that I would receive my payment immediately after confirmation of arrival but that was a lie. This company is a scam.
Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers. If completed and no funds are released then contact c.s. and request manual release of funds.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
It has been delivered for over 21 days and PayPal support refuses to help me. I’m going to pursue legal action and make sure no one I know uses PayPal as long as I live.
