Money On Hold After Delivery

[Waff1er]

I do graphic work, and my client payed me with PayPal. My money is currently on hold, and after updating the shipping information to include "Tracking Information Not Required", I don't know what else I can do from that point onwards. There is literally no other shipper, I am the shipper, but I cannot mark it as delivered even with the customer directly receiving the product. How do I fix this??? I don't want my money to be on hold for a month.

[sharpiemarker]

@Waff1er 

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity. 
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds.

Here's how to mark your item as “shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Processed”  or “Completed” if shipping is not required.

Then, after 48 hrs of doing either methods above, ask Sender to ‘confirm receipt’ when the option is available, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt.

This hold happens when:

- sender forgets to choose correct payment type

- sender cannot send a friends and family payment, only goods and services payment

- immediate release amount has been exceeded for the month

- your account is new at receiving goods and services payments

- haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- change in products/services being sold

- received numerous complaints, disputes from customers or other users

Note: Because of PayPal Buyer Protection program, payments are arguably not free and clear until after 180 days from date of payment because buyers are allowed this amount of time to report a problem with the transaction and you are held liable if the payment is later reversed for any reason.

https://www.paypal.com/us/brc/article/funds-availability

https://www.paypal.com/us/smarthelp/article/new-paypal-account-–-payments-on-hold-and-accessing-your...

PayPal regulates the immediate release amount. Once you go over it for the month, your payments will get held. A good track record with PayPal must be built with time and the holds will gradually fall away. Roll with the punches.