Money Hold

[Tamiris15]

Hello, what can i do with “hold”. My friend did transfer to my account but u can’t transfer it to my bank account. What should i do when my money are on hold.

[sharpiemarker · Accepted solution]

@Tamiris15 

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity. 
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **For received payments that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

*Use one of our approved shipping carriers and we’ll release the hold 24 hours after the courier confirmed delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds. Here's how to mark your item as “shipped” or “Processed” in the Transaction details.

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Processed”  or “Completed” if shipping is not required.

Then, after 48 hrs of doing either methods above, ask Sender to ‘confirm receipt’ when the option is available, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

This hold happens if:

- sender forget to select friends and family option when they pay

- sender cannot send a friends and family payment, only goods and services payment.

- immediate release amount has been exceeded for the month

- your account is new at receiving goods and services payments

- haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- change in products/services being sold

- received numerous complaints, disputes from customers or other users

Withdrawal fees and options

Your country code is KZ.

[satmuts]

"Then, after 48 hrs of doing either methods above, ask Sender to ‘confirm receipt’ when the option is available"

This option isn't available anymore why is that ?

the transaction marked as “Processed” 4 days ago and yet ‘confirm receipt’ button doesn't show up .

did PayPal change it's policy regarding this ?

[PayPal_RebeccaN]

Hi there @satmuts, 

Thank you for your post on the PayPal Community Forum. 

I understand your buyer does not see the option to 'Confirm Receipt', I would ask to check that the buyer or sender is logging in via the PayPal Website rather than the App to see if this option is here. 

However, in some cases, this option may not be available. In this case, we would need either a tracking ID or a wait of 21 days to release the payment. 

I apologise for any inconvenience caused. I hope this advice helps. 

Rebecca.