Hi @chadstp,
Welcome to the community and thank you for your post!
I am sorry to hear what has happened. I know this must be concerning. To receive payments via your phone number, your number must be added and confirmed on your PayPal account.
To confirm your phone number, you would need to follow the steps here.
If the payment status is Completed, you mom would need to ask the recipient to send her a refund. You’ll find the recipient’s contact information on the transaction details page.
If she has any issues doing so, please advise her to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
I hope this helps!
- Rachel
