Missing payment?

cerishaw
Contributor
Contributor

I just made a payment to a nutritional supplement company (Rejuvant) online for $219. I received confirmation of the order from the company and the product is being shipped...I think. The problem is I cant find any reference to this payment in my PayPal account. The balance is the same as it was before I made the purchase. Admittedly this purchase was only made about an hour ago. Might there be some delay before it shows up in my account? Or do I need to investigate further?

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1 REPLY 1

shan06
PayPal Employee
PayPal Employee

Hi @cerishaw 

Thanks for your post and welcome to PayPal community!

When you make a payment by logging in to your PayPal account you should be able to see the transaction in the activity log and confirmation email will be sent from us. If you don't see it or having issue with it please contact us.

I hope this information was helpful!
Shantha

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