Hi @Fatimahkassam8,
Thank you for your post and welcome to the PayPal Community Forum.
I would ask that you please ensure you do not have any outstanding account limitations. You can view any limitations on your Resolution Center when you select 'Go To Account Limitations'. Also, check here to see if you need to confirm your identity by following the steps listed here: How do I confirm my identity? (CIP) (paypal.com)
It is important to ensure the bank account you are withdrawing to has your own name registered to it and is confirmed. More information can be found here: How do I confirm my bank account? (paypal.com)
This could also be a security block. I would suggest waiting for 72 hours before trying to withdraw your balance again. After 72 hours, please try and withdraw your balance via the PayPal website rather than the app. Please also avoid using any VPNs.
If this does not work, I would suggest reaching out to our customer service team directly.
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.
You can also contact us via Facebook PM or Twitter DM's.
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal
I hope this helps, have a nice day!
Rebecca
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