I mistyped an email address to which i sent money. I can't cancel the transaction

AltoSaxJazzCat
Contributor
Contributor

I mistyped an email address to which i sent money. I inadvertently added an extra 'm' to ,com. So, instead of .com, it says .comm.
I tried to cancel the transaction, but it's more than 30 minutes.
The recipient has not received anything from me.
I need help to cancel or fix the email address so the recipient can get his money.

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@AltoSaxJazzCat 

 

Would help if you said what is next to the transaction ie pending or unclaimed with or without a cancel option OR completed?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Priya01
PayPal Employee
PayPal Employee

Hi @AltoSaxJazzCat

I understand your concern about the unclaimed payment sent to wrong email address. I would suggest you to check this article  for detailed information how the payment works. 

Here’s how to cancel an unclaimed payment:

  1. Click Activity near the top of the page.
  2. Find the transaction you want to cancel.
  3. Click Cancel on your unclaimed transaction.
  4. Click Cancel Payment.

You can only cancel an unclaimed payment that has a Cancel link next to it under "Order status/Actions."

I hope this information helps. 
Priya



Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.