I can't send money to my friend with PayPal Balance

[Xander_LM]

I can't send money to my friend with PayPal balance, I can only send it as Goods or Services which is super annoying

How do I fix it?

[kernowlass]

@Xander_LM 

Are you asking if you can send friends/family payments OR asking if you can use your paypal balance to send funds?

[Xander_LM]

hi,
I can't use my balance to pay via F&F

[kernowlass]

@Xander_LM 

Does your friend have a business account?

Are they in another country?

Are you sending a different currency from your balance?

Have you done this? >>>

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > second down click on update next to your preferred way to pay and put a dot in the balance option.

[Xander_LM]

I have the same currency and I set Balance as primary method

[kernowlass]

@Xander_LM 

Thank you for answering 2 of my 4 questions.

[Xander_LM]

Is it just me or are there not a single time any Support agents available? The PP Bot just sucks and isn't even trying to get me to a real human so there is no really other way to contact paypal support
So is there any way to get him access to the money then 21 days with G&S cuz F&F didn't work (@PayPal your system sucks!)

1. How can I release my payment(s) on hold? You can help to release the eligible payments by following one of the below steps: Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 24 hours after the courier confirmed delivery to the buyer’s address. Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). You'll get your money 7 days after confirming the order status as Completed. In rare cases, the payment may not be released after this time. For example, this may happen if your business model has changed or we see a significant difference in your selling price. In this case, we’ll release your payment 21 days after you received it. Here’s how to add tracking information or change the order status: Go to your Activity. Find the transaction you would like to update, then click Get your money. If you sold a product, select Product to add tracking information or print shipping label directly. If you sold an intangible item or service, select Service or virtual product to confirm order status. Click Submit. Once you click 'Submit', the buyer receives an email notifying them that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.
   
   We literally did this + I got the emails but what do I do now?

[kernowlass]

@Xander_LM 

Yep still can't help you if you don't answer the questions that I asked you.

[Xander_LM]

No he doesn't have a business account

[Xander_LM]

also is it normal i can't contact any support agent?