I Need Help as I Encounter *SEVERAL* Issues With PayPal

[TSerzhO_]

Hi there, 

As I've already said - I encounter *SEVERAL* issues with PayPal  and I need help...

First of all - the signing in issue...
When one tries to sign in to their PayPal account - they can see a few options available, such as: sign in using an email address or - phone number. I have THREE *VERIFIED* phone numbers added to my account  and each of them is under a different mobile network carrier (Vodafone, Kyivstar, Lifecell)! But, when I try to sign in to my PP account using any of those numbers, I'm being shown the message saying "You haven’t confirmed your mobile yet. Use your email for now.". So, I can only proceed signing in using my email , where - as one of the steps - I still use one of those same numbers to get a security code, as I have 2-step verification set and enabled... Successfully, of course.

2nd issue seems to be again related to my phone number , as it shows up when I'm trying to receive a text message with a link to get the PayPal app ...
So, I'm being provided with two options: either scan the QR code or get a text to download the new app  - OK, my number is already filed in to the field automatically, so  I'm going with the latter one. However, as soon as I press the "Send Me a Link" button, I'm being shown the error saying "Looks like something went wrong on our end. Let's try that again.". I didn't try the QR code  though, but  to tell you the truth - even if it'll work for me, I'm anyway  not happy that I have a problem with the system  not being able to send SMS to my phone !

3rd issue has something to do with my UAH (Ukrainian hryvnia) debit card - another time...
Previously, I already had trouble  linking it to my PP account, which I wrote about  here: https://www.paypal-community.com/t5/My-Money-Archives/Need-to-chat-with-an-Authorized-PayPal-Custome... - that time  a PayPal representative called me  and the problem was resolved.
This time  I've noticed that the currency for this card in PayPal is set as USD. So, I tried to change it back to UAH. At first  it worked (seemingly), but  as soon as I had refreshed the page - the currency went to USD again. This vicious circle repeats every time I try.

Lastly, the biggest issue so far - with a payment I made yesterday (using another bank card linked to my PP account - the actual USD one)...
For some reason , PayPal has suspended this payment. It currently says "Regulations require us to take a closer look at some transactions. Your payment is temporarily pending while we review it.". The guys  who I sent this payment to  wrote me the following (I'm quoting):

"Subject: PayPal Payment Pending
This ticket is to notify you that your payment to *** today, through PayPal, is currently pending. This is the message given to us by PayPal:

"This payment is pending while we review it."

In this case, they suspect that your payment could be fraudulent and they are reviewing it. We hold no opinion on the matter either way, your order passed our fraud filters and as far as we know today, you are welcome on our platform. However, our system will wait on PayPal to approve the payment before the order is fully processed. Apologies if this delays any of your plans, we just wanted to let you know what was happening.

Kind Regards," 

In fact, I've been in need of doing one more payment (to other guys), but  now - I am no longer confident enough to do it through PayPal...
Could a PayPal representative please take a closer look into all of the above issues (especially - the latter one!)? If necessary, they're most welcome to call me anytime (preferably, of course, not at the night time; I'm in Ukraine and my time zone is EEST now).

Regards,
Sergii [removed]

 P.S. BTW, several years ago, the official names transliteration rules were changed out here  and since that time - officially, my name has started to be spelled properly not Sergii (as it was previously)  but Serhii. Just FYI. This  actually  happens not the first time in my country... Even earlier it was Sergij, and this is without speaking of unofficial forms (widespreadly being used  too): Serhiy, Sergiy, (etc. - at least 4 more variations)... Crazy thing .

[TSerzhO_]

Hi, 

So, as of today (Tuesday, the 12th of July) - all the issues I described in my previous post are still there  and  no one even tried to contact me regarding any of those so far.

Since the issue with my payment is really crucial for me, I've contacted PayPal myself. In fact, at first  I thought to discuss all these issues, but  the agent  apparently  was too busy  and  wasn't responsive too much (putting it mildly). It's pretty much disappointing, of course, but  I can understand this - the PP agents should probably have a huge load (actually - OVERload) with users and messages. Thus, I decided to confine the discussion to a single problem with the payment, and  keeping it short - here's what the agent was kind enough to tell me:

After looking at this transaction I can see that it still needs to go through a review. You should receive an update in the next 24-72 hours from now.
From time to time our system selects some payments to get reviewed. There's no need to worry as this is affecting just this payment only and there's nothing wrong with your account. Other transactions should be fine.

To tell you the truth, I do worry anyway . Yet, it seems that I have no choice  but to wait for now. Also, I am still not confident to send other payments, despite the agent's words, too.

I'm sharing this with a hope that maybe it'll be helpful to someone one day.

Regards,
Sergii/Serhii

[TSerzhO_ · Accepted solution]

Hi again, 

To follow up on this...

Two of my issues - with the payment  and my UAH banking card (the most important  among all the issues) - were resolved  and  I'm saying a big thank you to PayPal and to all agents  who participated in making this happen. Thanks!

However, as for the rest two issues - I've gotten quite a disappointing final reply:

As for the phone number log in issue, this feature is not fully available in Ukraine so I would recommend that you log in using your email address instead.

For the issue with 'send me a link' you can fix it yourself by downloading the PayPal application from your application store on your phone.

Again, as I already wrote - I do understand that I can get the app  other ways, but  the system offers me to receive an SMS with the link  and  this should work.

Also, during these days  I've come across one additional (sort of adjacent, speaking of Ukraine and Ukrainians) issue: On the Wallet (https://www.paypal.com/myaccount/money) page - there is a "PayPal balance " section with the Transfer Money button. So, I wanted to top up my PP balance  and  figured out that pressing the Transfer Money button does just absolutely nothing for me. I raised this issue too  and  here is another disappointing response:

I regret to advise you that this functionality is not available to our customers registered in Ukraine. I apologise for the inconvenience.

For now, that is it. And  even despite those several issues that won't likely be fixed in the near future, I'm still grateful to PayPal for the ones that eventually were fixed. I appreciate that.

Regards,
Serhii
Ukraine
Have Peace Over Your Heads, Be Safe