How to clarify to paypal that i am not a seller

cd43
New Community Member

Why does PayPal think I am a seller? A colleague sent money for a farewell gift and now PayPal is holding it for a month because they assume I am selling. There is no way to contact them to clarify I'm not a seller and to release the funds. Help!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@cd43 

 

Its down to how the payment was sent to an account.

1. If sent using money > goods / services option then paypal would see the recipient as a seller and apply the new seller hold. They would also charge a fee.

2. If sent using the send money > family / friends option then the recipient would have the payment instantly (as long as it wasn't an echeque pending with a clearance date) with no fee if funded from a bank account or balance (a fee if you use a card). 


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Kudos / Solution appreciated.
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