Hi yesterday by mistake I send money to my daughter old account. How can recovery the money? Thanks

giannibonincon
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Contributor

Hi yesterday by mistake I send money to my daughter old account of which she can't remember the login details.. How can recovery the money? PayPal said the transaction was ok but where are the money now? Thanks

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@giannibonincon 

 

Tell her to contact customer services to help her regain access to her account and funds.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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giannibonincon
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Contributor

Female18
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Contributor
Can someone help me plsssss
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kernowlass
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Esteemed Advisor

@Female18 

 

You have to actually ask a question if you want help.


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Female18
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I already did but no one answers me
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kernowlass
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Esteemed Advisor

@Female18 

 

Well you haven't asked a question on here as these are the only 2 posts you have put on this forum.

https://www.paypal-community.com/t5/user/viewprofilepage/user-id/14074203


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