HELP

[Bmgillig]

PayPal says they refunded me in June, 2022, did not get! My credit card company refunded us. Now PayPal is stating I owe them $730.00. Have all my credit card states from June, 2022 no refund. Bank statements no refund. Someone is scamming us in PayPal

[PayPal_Ayesha]

Hello @Bmgillig,

Thank you for your post and welcome to the PayPal Community Forum!

I am sorry to know that you've not received the refund. I can certainly understand how concerning something like this can be. Please be informed that we do not hold any refunds on the account. Depending on the funding source you used to make a payment, the refund will be credited back to the original payment method. Refunds can take up to 30 days depending on the financial institution involved. Here's the help center article to know more information. Since it's been a long time and the refund is not reflecting on your end, I would highly recommend you contact our customer support team through the available contact options on our website so that our advisors can help you trace the refund accordingly. Support is also available through Facebook private messages or Twitter direct messages.

Regards,
Ayesha

[Bmgillig]

Thank you for your response. I have been in contact with customer service several days. Put on hold for hours through all the calls. They put you on hold if they cant answer your question. Than we got a letter from Coradius Int. collection. Spoke with them for sometime, they are sending it back to PAY PAL to resolve it. We are talking hiring a lawyer to get this resolved. My husband business has been closed due to not having PAY PAL to use. Sorry we have PAYPAL but, they take every dime that comes through due to their saying we owe them,