Got an email that your order is canceled.

Kese73
Contributor
Contributor

Got a email that "your order to.... is canceled, but in the actual email message it says that transaction to.... is completed. I checked from my bank and it shows that the payment went through. This has now happened twice, yesterday and today. Never happened before. 

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @Kese73,

 

Thank you for posting in our community help forum!

 

I understand your concern about the email notifications for your recent purchase. I would suggest you to review the details of the payment in the activity page of your PayPal account. If the status shows completed, it means the money has already reached the seller account. Also I would recommend to contact our support team through the available contact options at the bottom of PayPal page to get this further checked. Support is also available through Facebook/Twitter page.

 

Best wishes,

Bindu

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