Getting an error message when sending money to my friend

[Munchkin14]

Hi good day , I can't send money to my friend I'm getting an error message saying sorry we couldn't verify it's you. What should I do? Need some assistance this is the first time I encountered this problem.

[ali_3]

Hi @Munchkin14,

Welcome to the PayPal community! I'm sorry to hear that you are facing issues sending payment to your friend. Have you verified that the information of your bank or card is accurate? If so, you could try a different card or bank to see if it helps. If the problem persists, you may try a different desktop or a laptop and switch browsers to see if it works.

If the issue continues after all these steps, I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance.

Good luck!

- Ali