Check cashing error.

Arucardo
Contributor
Contributor

I tried to cash a check (within minutes option) and got this error "We're sorry. Your transaction has been cancelled due to inactivity." Which isn't very self explanatory, I thought I messed up so tried again (10 days option this time) and got this error "We're sorry. We cannot accept this check. This check was previously presented for loading. Please try a different check." Am I **bleep** now? I've used both options for cashing similar checks (company issued refund check) in the past with no issues.

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2 REPLIES 2

PayPal_JonK
Moderator
Moderator

Hello @Arucardo

Welcome back to the PayPal Forum! Sorry to hear you're running into some issues depositing a check. Have you tried deleting and reinstalling the mobile app? Sometimes that does the trick. I was able to dig up this Help Center article, but it sounds like it may be something our Support Teams may want to lend a hand with. You can reach them by clicking "Contact" at the bottom of any PayPal page.

Good luck!

 

 - Jon K


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Arucardo
Contributor
Contributor
I'm just going to take it to a real bank, there is no info on the error I got whatsoever and it's more of a hassle than it's worth.
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