Cant receive the payment from Patreon

Bohdan256
New Community Member

Hello
I made the page on Patreon, but I cant get payment from it to my PayPal Account. 

I make a request for a transfer in patreon, withdraw money from the balance, and then return it back to the account with the comment "return to the balance of funds that could not be withdrawn." Moreover, I created a support ticket, but it was immediately closed. Why?


Case Number: 11138735
Subject: Cant receive the payment from Patreon
Date Created: August 19, 2022



Also, I am from Ukraine and login in Patreon via Facebook. (Facebook and paypal have the same email). 
Patreon's support cant do nothing, they say that I have to write to Paypal or Payoneer. Payoneer dont respond too (they send no answer to my tickets and put status "resolved". Same as paypal. Nice service.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Bohdan256 


Paypal account holders in the Ukraine can now receive payments with the recent change of policy, but they are restricted to receiving only friends/family payments as per link.
https://www.paypal.com/ua/smarthelp/article/faq4646


However the friends/family option is not available in every country.
You still can't do commercial transactions and receive goods/services payments.


Advice is voluntary.
Kudos / Solution appreciated.
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