Can't transfer money to my bank account – Stuck in endless "confirm it's you" loop

Danäe
Contributor
Contributor

Hello,

 

as I say in the title, whenever I try to send money from paypal to my bank account, it wants to "confirm it's me" by sending me the code to my mobile. But after I type in the code, I get redirected where I was and when I continue, I again get the message, that I shell confirm its me. So I am not able to transfer money to my bank account some weeks now.

 

Can anybody help?

Thanks!

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8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@Danäe 

 

As you haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.


Advice is voluntary.
Kudos / Solution appreciated.
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Danäe
Contributor
Contributor

Hello and thanks for the reply. I am in Greece. Sending money works, but transferring it to my bank account keeps me in the "confirm its you" loop. When I tried via the app it worked. But I dont want to use the app.

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PayPal_JonK
Moderator
Moderator

Hello @Danäe

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some road-blocks with that Security Check. Have you tried clearing your browser's cache cookies, and history yet? I would start there. After that, you may want to reach out to our Support Teams for further assistance. 

 

Best wishes!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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Danäe
Contributor
Contributor

Hello and thanks for the reply, yes I have. I also tried several browsers on pc & mobile. It only works via the app but I dont want to use the app, I use paypal only in my browser.

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sebastienbo
Contributor
Contributor

I'm from Belgium and I have the exact same problem!!!

 

Stuck in an endless loop, I even tried smaller ammounts but nothing works.

Never an error, it always says identity is confirmed after i entered the sms code correctly.

 

Was it solved for you?

 

I suppose they have a general issue in europe with IBAN bank transfers?

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sebastienbo
Contributor
Contributor

I also tried via the app:

 

The strange thing here is that when I login I get an sms code to login.

But for wiring the transfer there is no sms comming in.

I tried logging out and logging in the app, again with the same result:

I get an sms to login, but not an sms to confirm my withdrawel

 

Is paypal not allowing us to withdraw on purpose, or is this a bug?

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annasach1
Member
Member

I have the same problem in the Czech Republic. Did you solve it already? It has been the same for at least a month now.

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sebastienbo
Contributor
Contributor
No it didn't work on any desktop or laptop. I finally used the android application as a workaround
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