Bill Pay Setup Error Message

[RobotFly]

I tried to pay a bill though "Pay Bill". I could locate the payee, but when I tried to add my account number associated with this payee, it always gave me error message saying "The account number you entered does not match our records". I am pretty sure that this payee accepts Paypal Bill-pay. What might be other cause for this error? Thanks!

[PayPal_RachelK]

HI @RobotFly,

This 

Welcome to the PayPal Community and thank you for your post!
 

I am sorry to hear you are experiencing this issue. This could be due to a number of reasons, for example, the payee may not be set up to receive Bill Pay payments yet.

The best thing to do is contact our Customer Support to have this reviewed further. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope you get this sorted!

- Rachel