You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
Today’s topic du jour happens to be the occasional yet always frustrating “Why can’t I make a payment?
If you search around here on the boards, you’ll find many conversations about the inability to send money. We completely understand this frustration; even us employees can be subject to these same issues. But rather than get frustrated to the point of wanting to chuck your computer through the nearest open window, let’s discuss some of the reasons why you may not be able to make your payment, and what can maybe be done about it.
Now, all of these are from the buyer’s side of things. But what happens if you’re a seller and aren’t able to receive any money? Or your buyers are coming to you about their inability to pay you? You can check here for site status to see any issues that may be affecting your customers. Beyond this, have your customers give us a call so we can review their account and see where the problem lies. In most cases, it’s one of the above that is stopping their payment and we can only resolve that with them.
So this is it. The greatest hits of payment denials. Of course there will always the one-off situations that don't quite fit into one of these situations, but the moral of this post, if there is one, is to give us a call if you're having problems. We definitely want you to make your payments--it's kinda what we're here for after all. And while it may seem like there's many things keeping you from doing that, know that if it's possible we'll make it happen. We would just ask for your understanding when we run up against something that stops us all.