The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central
If you want to report illegal content under the EU Digital Services Act, please do so here
When a seller previously got an email from PayPal about a purchase, it used to come from sender like this: “John Doe via PayPal” … with John Doe being the buyer’s name. Recently they changed it to: [removed] Why did this change happen? It used to be, if you wanted to find the relevant email/order, you could scan the folder the orders are kept in in your email app. Now it’s a sea of [removed] over and over. Why did they do this? How could they have thought it was an improvement? It makes things much more difficult.
To add to it, they have changed the email template itself. Our HOA accepts payments via PayPal, and the form I have on the website collects their address so I can log the payments. Before this change, the address they entered appeared directly below the Item info in the payment table. It's no longer there meaning each time I get a notification, I have to log in to the website, go to the activity, find the payment in question, then open it up to see the entered address.
