Phone Customer Representative

[mabhatti]

Hi, I was having issues with my paypal account regarding payment holding, I contacted with paypal customer representative on call on 26th July 2023 around 3:00pm to 3:15pm. 

I don't know the customer representative name, but he answered the call 2 times, First time he responded too aggressively and second time he terminated my call by saying do not call back. I said to him I am not calling you, I am trying to contact paypal support. 

I am 5 years old customer of paypal and is this how the valued customer should be treated? 

The calls must be recorded and paypal team can listen to it!

I am not going to contact again to paypal phone support if they treat customers like this. Highly disappointed!

[kernowlass]

@mabhatti 

https://www.paypal.com/uk/cshelp/article/why-is-my-payment-on-hold-or-unavailable-help126

https://www.paypal.com/uk/cshelp/article/how-can-i-release-my-payments-on-hold-help129

[PayPal_Olivia]

Hi @mabhatti, 

Thank you for posting in the PayPal Community Forum. I'm so sorry to hear that happened when you contacted Customer Service. It's absolutely not the experience that we want for our customers, and we will be happy to look into it and act accordingly.

The information helpfully provided by @kernowlass should point you in the right direction regarding payment holds. If there are any other questions, please feel free to respond here for general assistance from the community, or reach out again to Customer Service if the problem is account-specific. 

Thank you again for bringing this to our attention.

Olivia

[mabhatti]

Thank you Olivia for your kind response. The issues with paypal transactions were resolved by the message support center of paypal. They were very professional. But that phone customer support representative had hurt my self respect & Self respect comes first than everything else! Thanks again!

[mabhatti]

Appreciated your suggestions. My paypal transaction issues were resolved by the message support center of paypal. Thanks again!

[kernowlass]

@Ramzeyemorgan 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.