@Anseman93 thank you very much for your comment and critique.
I reviewed your case, and as I see you have been using our website for several years and have made many orders, I am very pleased that you have been with us all this time.
About 90 employees from Ukraine and 50 from other countries - Russia, Kazakhstan, Latvia, Mongolia, Bulgaria work for us at FunPay, that's a lot of people. Therefore, we, of course, have problems with support sometimes (but not as bad as PayPal).
I would also like to point out that 3 problem orders in a few years (given that you use FunPay all the time) is not that much in relation to the total number of your orders. However, even these problems should not be.
#QYBFXDC7 - as I see, today the dispute on this order was resolved in your favor (I did not take any action on this matter)
Orders #YFJN6AJH #LLV5FDAP are quite old and the issues with them have not been resolved (our fault), however, at the moment we have resolved them. I am very glad that you wrote and I was able to help you with your situation. This allows us to improve our service.
"there's a direct link to their website"
Yes, I wrote about it in my very first post. And that's exactly how you came to this thread. Placing such a link is very positive and correct: publicity and public discussions are very good.
"same with trustpilot"
Yes, this is how we collect our reviews on trustpilot: after each order, we ask each customer to leave a review. TrustPilot itself recommends collecting reviews in this way, please read article on their website:
https://goo.su/ye0Wbz
"bot russian accounts"
As a matter of principle, we do not use bots or any unscrupulous methods of gathering reviews. Also, we have never paid anyone for review. All of our positive reviews are real and written by real customers.
