Our PayPal account blocked by mistake

MMarchenko
Contributor
Contributor

Hello!

 

My name is Mikhail [removed], I'm the owner of FunPay, and I would really like to see at least someone from PayPal read this page from beginning to end.

 

And although we have been working for a very long time, we decided to use PayPal relatively recently, October 8, 2022, when we opened our company in the UAE. It is extremely important for us to use PayPal, because absolutely all of our competitors successfully use it:

• g2g
• overgear
• playerauctions
• all others

 

Realizing that PayPal is an unfamiliar means of payment for us, we made it available not to everyone, but only to a certain focus group of our users, which we began to expand over time. Everything was going extremely well and we fully connected PayPal not only for the control group, but for all users of our site, but then a disaster happened: on November 19, 2022, a scammer came to our site who is hacking into PayPal accounts. He did:

 

988 fraudulent payment attempts.
Successfully passed 170 payments.

 

He received our services and products, and a day later, PayPal sent us information that, it turns out, all these payments were unauthorized, and the real owners of PayPal accounts are not aware of these payments.

 

We have a top-notch anti-fraud system (which includes both administrative staff and special algorithms), however, we were not ready for this turn of events: we initially thought that PayPal was a secure system, so all our own security systems have been disabled for PayPal payments.

 

We have already taken all the necessary measures at the moment, and this situation cannot happen again.

 

Apparently, the PayPal administration decided that we were somehow connected with this criminal, and decided to block our account without the possibility of unblocking. This is a short-sighted and unfair decision that affects thousands of people - our customers who will no longer be able to pay us.

 

I would like to emphasize a few points in particular:

 

1) It is not a problem for us at our expense to return the money for any disputes in PayPal. We are ready to bear any losses.

 

2) For us, any period of HOLD funds is not a problem, we are ready to expect money for 21 days or 180 days - we have large reserves and this does not matter to us.

 

3) We don't mind taking on PayPal losses that result from carders and other scammers. We understand that PayPal is an insecure and unreliable system, but we are ready to work with it anyway.

 

4) If necessary, we can deposit a security deposit of up to 500,000 USD to our PayPal account (just for the peace of mind of the PayPal administration).

 

5) All of our competitors (like g2g, playerauctions, and pretty much everyone else) use PayPal. Our sets of services are absolutely identical. If PayPal believes that certain services on our site do not comply with PayPal policies, then we may remove them.

 

PayPal is very important to us, because buyers trust PayPal and want to pay through PayPal, feeling secure. That's the only reason we need PayPal - it helps us grow our company. 

 

We posted a link to this topic from our website so that everyone who wants to pay us through PayPal can read this message and write a comment to our support.

 

Reference ID: PP-L-369344468249

Login to Me Too
660 REPLIES 660

MMarchenko
Contributor
Contributor

@BFeely Yes, it's rather strange. By the way, this is not the first time I have encountered this: sometimes people just copy other people's messages (especially when it comes to supporting someone). This is especially often observed in the comments to various YouTube videos (especially with political overtones).

 

But it is also possible that this is a malicious attack from our detractors (who are present in this thread, as you can see), because nothing ruins a reputation like cheating accusations.

 

And of course, if we are talking about some kind of real cheating, then there would be no point in using some kind of bots: the topic does not have 1000 comments a day, but only 1-2. 

 

It would be nice if the moderators checked all this.

Login to Me Too

1ToHu1
Member
Member

please unblock FANPAY

Login to Me Too

Anseman93
Contributor
Contributor

Hello

 

i offer online services in various sites such G2G / Epicnpc / Playerauctions

 

and funpay is one of the sites i use to refill my stash and to sell my products on the above sites

 

the Paypal payment option was a dream into Funpay because know

 

i have to convert money through 3 platforms + fees to access Funpay..

 

i've been using this site for over 2 years with almost zero problems and quite helpful support

idk why you have blocked their Paypal option but i sure do miss it....

 

Login to Me Too

MMarchenko
Contributor
Contributor

@Anseman93 thank you very much for your comment and critique.

 

I reviewed your case, and as I see you have been using our website for several years and have made many orders, I am very pleased that you have been with us all this time.

 

About 90 employees from Ukraine and 50 from other countries - Russia, Kazakhstan, Latvia, Mongolia, Bulgaria work for us at FunPay, that's a lot of people. Therefore, we, of course, have problems with support sometimes (but not as bad as PayPal).

 

I would also like to point out that 3 problem orders in a few years (given that you use FunPay all the time) is not that much in relation to the total number of your orders. However, even these problems should not be.

 

#QYBFXDC7 - as I see, today the dispute on this order was resolved in your favor (I did not take any action on this matter)

 

Orders #YFJN6AJH #LLV5FDAP are quite old and the issues with them have not been resolved (our fault), however, at the moment we have resolved them. I am very glad that you wrote and I was able to help you with your situation. This allows us to improve our service.

 

"there's a direct link to their website"

 

Yes, I wrote about it in my very first post. And that's exactly how you came to this thread. Placing such a link is very positive and correct: publicity and public discussions are very good.

 

"same with trustpilot"

 

Yes, this is how we collect our reviews on trustpilot: after each order, we ask each customer to leave a review. TrustPilot itself recommends collecting reviews in this way, please read article on their website:

 

https://goo.su/ye0Wbz

 

"bot russian accounts"

 

As a matter of principle, we do not use bots or any unscrupulous methods of gathering reviews. Also, we have never paid anyone for review. All of our positive reviews are real and written by real customers.

Login to Me Too

injuries
Member
Member

i'm trying to buy from someone and i'm from the uk and none of the other purchases are working so i can only use pound and it looks like paypal is my only option to pay and buy from him so i need to use paypal.

Login to Me Too

injuries
Member
Member

i believe that funpay is legit and trusted more than a lot of other sites and in my opinion it is the best site to buy whatever you need for games on here the sellers are incredibly trust worthy honestly i think this site should be allowed to use paypal.

Login to Me Too

winqdev
New Community Member

FunPay, is a nice platform for buying/selling accounts, i didn't had problems with that platform

Login to Me Too

David859
New Community Member
We really need to use PayPal for our good purchases as I can see the website doesn’t support fun pay anymore because of the blocked account please unblock it
Login to Me Too

Andile123
Contributor
Contributor
What happened?
Login to Me Too

Chochangnan
Member
Member

Funpay is a platform that service us about buying and selling any stuffs. This platform is very trustworthy.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.