Pre approved payments and subscriptions

[Steve1000000]

I've seen many complaints on this issue both on external and internal forums and also have experienced this first hand.

Paypal is suppose to be a money account where people can manage transactions and their monthly subscriptions (payments out). I find it extreamly dissapointing that I am unable to manage my subscriptions as in the past when I have mailed subscription services to cancel they have taken a payment out and its taken much pain and mails to get the money back.

We as customers should be in control of our money and there should be a feature to manage pre-payments that is easy to find from the main paypal site.

Paypal pull your finger out and give us some customer focus.

[knightonthetoon]

Steve I wonder if you can advise me. I have received an e-mail stating that I have signed up for a pre-approved payment plan. The company is called Research in Motion. I cant recall this transaction or know what it is for or about. Any information would be appreciated.

Regards

Ken

[Wannamaker]

Yes I've had one I googled it an it's something to do with blackberry I think I have purchased games on there recently but I don't understand it I have 3 on my account and it says payments up and over a grand. I'm trying to look into it more if you find out can you post please cheers

[ray6672]

This has happened to me too. It was a surprise after buying an app to watch You Tube

Ray

[PayPal_david]

Hi guys,

You can follow the process that I have included below if you wish in order to view or cancel a subscription service on your account.

Here’s how to view or cancel a subscription or recurring payment:

1. Go to www.paypal.co.ukand log in to your account.
2. Click ‘Profile’ near the top of the page.
3. Select ‘My money'.
4. In the ‘My pre-approved payments’ section, click ‘Update'.
5. Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6. Click ‘Cancel Profile’ to confirm your request.

Note:

• You can’t reactivate a recurring payment after you cancel it.
• Cancelling a payment doesn’t cancel your contract with the merchant. You need to pay the merchant for any goods or services you have already received.

I hope this helps,

David.

[Empi5]

Hi could i ask,

When i purchased an xbox live subscription for £1 a month, it was a deal wherby i agreed to an 8 month deal, and paid upfront. Obviously on paypal it set up a subscription for an ongoing renewal, for £1 a month...... I foolishly cancelled this subscription, so when Microsoft apply for a further £1 , which i am in agreement with, Paypal is saying this agreement is cancelled.

How do i arrange Paypal to agree to it.

[PayPal_Wayne]

Hi there, 

You would need to visit the merchants website and set it up again I'm afraid.

Wayne

[mohamedhassan88]

I want to reactivate my preappoaved payment for one merchant I have already cancelled.

[snowshoe]

Duplicate post, see your other one:

https://www.paypal-community.com/t5/About-Payments/my-preapproaved-payments/m-p/792086

[smithy_sid]

On two occasions I've made one-off purchases using PayPal, and then found that a pre-approved payment mandate had been set up. In both cases I was never adked if I wished to set one up. Two questions:

1. Is this acceptableand legitimate as far as PayPal are concerned?

2. What protection do I have if the third party takes payments for items I have never ordered/approved?

One of my worries is if the third party site gets hacked and my PayPal account is used to fund purchases/activities.