I have a seriouse problem with a payment that never reached the receiver. Both the receiver and I have contacted Paypal several times but sometimes we get answers that doesn't make sense and other times Paypal just ignore our emails.
Let me first describe our the problem:
On november 3, we send money as e personal payment to our son in the Philippines Transaction ID 6K343165V19061222. Our son also got an email from Paypal that he got a payment from me his transaction ID was 44975552CT618672V. But when he logged into his Paypal account to transfer the money to his bank he could not get access. At first we thought he had forgotten his password, but soon we learned that his account somehow had been closed down and Paypal representative suggested that he created a new account with the same email/id. He followed this advice but still he could not get the money we had send to him. Anothe representative from Paypal now told him that the money must have been transfered to the bank before the account was closed. And after that Paypal ignore all emails from both my son and I.
Why do Paypal give us answers that makes absolutly no sense? Why was it suggested that my son should create a new account with the same ID if an account can't be closed before a positive balance is transfered to a bank. I think that Paypal at that stage should have checked the records to see what actually had happened to my sons account.
Why do Paypal ignore my emails where I ask for help with the problem? Since November 12 I have send Paypal 3 messages through the message form at Paypal web site. I have also gotten automaitic answers:
Automatic Confirmation from PayPal SAXK (KMM18944324V85850L0KM) :ppk4
Automatic Confirmation from PayPal SAXK (KMM19035103V73936L0KM) :ppk4
Automatic Confirmation from PayPal SAXK (KMM18944324V85850L0KM) :ppk4
But still I haven't gotten any real answers from a real human being.
I don't understand why Paypal is so unwilling to help us to find a solution. As I see it there is a risk that we have been victims of hacking, so Paypal should also have an interested in looking into the problem. And we have told Paypal that this is an emergency because several persons in our family is dependend on the money we send as support because this is their only source of income.
Regards
