Vanishing received payment

Jason198_4
Contributor
Contributor

This is an odd one.. 

 

Sold an item on eBay this afternoon at 15:17. Got the normal email.. you have recieved an instant payment etc etc 

 

Look in my account nothing there, strange. Click the transaction ID on the email shows that the payment is completed and all the other details, still nothing in my account. Screenshot of the email : http://imgur.com/JJh7X8w

 

Now when I try to click the transaction ID in the email it says that the transaction ID is not valid

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

Try this first >>>

 

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.



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AshleyH87
Contributor
Contributor

I'm having the same problem! My partner just tried to send me £60 a few mintues ago, and i have no funds in my paypal and no conformation e-mail! Tried to call paypal but the number doesnt ring it just cuts me off!

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kernowlass
Esteemed Advisor
Esteemed Advisor

Can take a while to show up.


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paulmawson01
Contributor
Contributor

exact same issue mate

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barry11
Member
Member

+1

 

it doesnt seem possible to call them either, the phone just goes dead

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kernowlass
Esteemed Advisor
Esteemed Advisor

Have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.





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