Buyer has sent payment but I cannot see it in Paypal

atomic2306
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A buyer has made payment via paypal. When I click onto e bay and click on the link for 'view paypal transaction ' it takes me to the transaction details. When I click on the 'payments received' option within paypal it does not appear and the value is not included in my paypal balance. I ahve tried to e mail Paypla but get a 'standard' reply which is of not help at all. It offers me the option to click on resolve a problem but my particular problem is not listed. I am not prepared to pay extortionate fees by telephoning them as the freephone number they proved on the webiste does not work.

 

Thabnks

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3 REPLIES 3

atomic2306
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Contributor

I have rung Paypal. They advised that e bay are having problems and have given me a freephone number of 0800 358 6551. I am currently on hold with them. Paypal have confirmed that no payment has been received in my account. When I click on the link in  ebay now to view paypal transaction it is now telling me the transaction ID is invalid. Let's hope we all get things sorted soon.

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atomic2306
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Contributor

The money is now showing in my paypal account. I didn't get through to e bay depsite holding on for nearly 25 minutes. Hope everybody elses problem gets sorted.

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paulmawson01
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Contributor

Seems they are having some form of connection issues delaying payments going through... mine took upto 2 hours earlier..

 

waiting now from a payment made around 6PM and still delayed on the payment being received into my account.

 

Regards

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