Trying to send money via Friends and Family but when I click on page it just refreshes

busywithkids
Contributor
Contributor

As it says in the title,  I go to the Send Money page,  choose Friends and Family.  And the page simply refreshes.

 

How do I get to the next page?

 

So frustrating.

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2 REPLIES 2

PayPal_Jessica
Moderator
Moderator

Hi Busywithkids,

 

Welcome to the Community!

 

I am sorry to hear that you are having these issues. Can I ask if you have tried clearing cookies & cache? You may also try a different browser or device to log into your PayPal account. Hopefully this will help you to fix the issue and complete the payment.

 

If you need further assistance, you can contact us via Facebook or Twitter: @AskPayPal.

 

Jessica

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busywithkids
Contributor
Contributor

I used a different browser and it worked.  Completely shutting the computer off and turning it back on didn't work,  but switching browsers did.

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