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Sorry didn't understand much of that. Seems to be 2 problems?
1. You sold something and nothing in your paypal balance yes?
If so was it
Ebay
Private sale
Website sale
Did you get email confirmation the buyer paid.
Is the transaction showing in your paypal activity list?
2. Where did you get the message to add a card and why have you not done it already?
What funding sources do you have linked to your paypal account?
Advice is voluntary.
Kudos / Solution appreciated.
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Sounds like this scam, read it and see >>
A TYPICAL PAYPAL SCAM.
They encourage you to use paypal and if you don't have an account encourage you to open one.
You will get/got a "fake" email that looks as though it is from paypal.....it isn't.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.
Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Advice is voluntary.
Kudos / Solution appreciated.

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