I recently sold a make up and perfume set on ebay. The buyer contacted me saying there was a scratch on the box which i was not aware of when it was sent and i checked it thoroughly i also wrapped it in layers apon layers of bubble wrap so i doubt this could have happened upon transit, however instead of messaging me via ebay she opened up a paypal claim which is fair enough. I emailed her via ebay saying i am very shocked she was unhappy and apologised for the damage to the box. I responded to her dispute asking her to return the item and i will process a full refund, however, she has since escalated it to a claim and stated to me that she wants a full refund and to keep the item. Now at the beginning she had said that she was unable to give it as a christmas present due to the "damage" on it so now that she wants to keep it and get a refund is basically confirming to me she is an absoloute chancer and there is probably nothing wrong with the product. So my question is i am now worried that paypal will refund her and tell her not to return the item and if that was going to be the case i would be completely out of pocket.
