Using ebay/paypal pre paid postage - post office refusal

[g4jnw]

Hi

I recently used the ebay/paypal post office prepay service, which is the first time i have used it.

I printed the label out and i opted not to show the price (the reason actually was i had not charged the buyer enough but didn't want him to feel guilty and it was only by a £1 anyway) I was working the following day and got my wife to go to the local post office (she was on night duty so didn't want to travel into town to the main office - fair enough but did know it had to be posted that day)

When arriving at the post office the parcel was refused as only the weight was showing and not the price.

She said it was post paid to the weight - they were rather nasty with her and didn't like this service anyway.

She then had to travel 14 miles into town to post the parcel, they accepted it ok.

Will i use this service again?

Not if i have to inconvenience my wife again !!!

Anyone else had the same issue?

[PayPal_Wayne]

Hi there g4jnw,

I can only apologise that your wife has had this bad experience with the PayPal postage. The only advice I can give to you is to contact Royal Mail direct as the service your wife received should never have been nasty.

I hope this information helps you

Wayne

[g4jnw]

Thanks for that, Royal Mail have now been in contact and have asked me for the post office full address.

My complaint wasn't really to give them a dressing down it was really to find out if they were right or wrong, if they are right which i doubt i will stop using paypal/royal mail service when i sell via ebay.

[PayPal_Wayne]

Hi there g4jnw,

They were wrong as the PayPal postage was designed in conjunction with Royal Mail. All of it's contents and functionality is approved before the product is made available to the public. So only having the weight on the package is something that you should have accepted at the Post Office.

Wayne 

[hchad]

Sorry to bring this thread back but this issue isn't going way.

I never had an explicit refusal but I am continuously harassed to not go there anymore. Either by making snidding remarks or just being rude and creating petty hurdles. A quick search online reveals that this is a common problem in small post offices.

I just read this about a chap who was rudely denied postage, he insisted he was intitled to, so the worker called the police and the police went along and removed him from the shop! You can hear his recording of the incident from the article here.

Is the UK becoming a third world country where each store has its own law and can call their goons to back it?

I reckoned that by law you not allowed to suffer discrimination on being provided services and so both the store owner and the police should be sued and fined. Nowadays I'm not sure if the courts care.

[g4jnw]

I got a resolution of kind, they were contacted but continued to grumble but our post office relies a lot on locals, i of course passed the problem around - the office is now up for sale!!

Must have been more issues than mine - ironic as i was a subpostmaster and never turned anyone away and built my business up before retiring.

[kernowlass]

Funny i had a similar but different experience. I had about 12 parcels to send from my local post office....didn't use paypal postage as wanted second class.

I was sending 6-12 per week.

When i went they said to wait at the back of the queue as dealing with me would delay other customers.....one of those customers actually took longer than i actually did.

They made it very difficult as if i was a nuisance bringing in so many parcels.

So i stopped and went to another which was a pain as i live out in the sticks.

When they did a review of small post offices the one that caused me problems was closed as not enough people using it.

Well there was a surprise.

[dragontoo]

I took two parcels with Paypal postage labels on them to my local PO and was treated like a petty criminal.

The lady scowled and showed the parcels to her colleage, then to another lady (presumably the chief postlady there) They took them with a very bad grace, grunbling they didn't know what bag to put them in. The attitude made me feel very embarrassed and put me off doing this ever again!

[nismowill]

Hi all. I have been using my local po to post prepaid eBay items for many years now but today was different. I had 11 items normally 2 or 3. The problems started when I informed them 5 of the item's were recorded delivery. They moaned about the extra work involved typing in the details to create the stamp. I was not happy and an argument started. They claimed I was holding up the po even though no one was behind me ! They also claimed I was wasting my time with prepaid post as they had to enter the details anyway. He also mentioned something about not getting any money which was not my concern as I am a royal mail customer and have no dealings with internal affairs. I felt I was treated very badly by Comber Po. Newtownards N I. whom I thought I had a good relationship with until today. Why are they treating me like they don't want my custom ?

[g4jnw]

Further to my last issue, I did complain to the post office and they did appologise 

However I have now started using couriers where i can drop off at a local shop on the way to work, so the post office loose another customer and local shops are all too pleased of the extra business.

I used to own a sub post office and would have never treated customers like they are doing now, we used to get 100s of "catalogue" returns, which worked the same, pre payed and we were happy with the business.

No wonder the Post Office is loosing business.