Unfair Chargeback fees

[Shay6]

I’ve just been charged £14 for a Chargeback fee, which I think is unfair. Can anyone offer any advice please?

This is what happened:

• I listed an item on eBay, which sold within minutes, and the buyer paid straight away.
• eBay contacted me shortly afterwards to say it was an unauthorised transaction, and it had been reversed, however, the funds were still in my PayPal account.
• I contacted eBay by telephone, and they advised me to do nothing and let it resolve itself.
• Four weeks later I got notified of a chargeback, which obviously I did not dispute.
• The chargeback happened, and I got charged £14 for the privilege, on top of the original £7 selling fee, totalling £21.

None of this was my fault, but I’m £21 down. Can anyone guide me on this matter so I can recover my losses.

Thanks.

Shay

[kernowlass · Accepted solution]

@Shay6

A chargeback is not a paypal dispute, its a dispute an account holder has filed directly via their credit card issuer (as they would have funded their paypal payment that way).

The credit card company make any decisions, all paypal can do is pass on any information that you supply.

If they find in favour of their client then of course the client is refunded and you have to pay the credit cards processing fee.

However if you met ALL the requirements of seller protection then you would be reimbursed by paypal, the fact you were not reimbursed meant you did not meet that requirement, presumably because you did not send trackable to the paypal registered address of the buyer?

Its fine to send non-trackable but its done entirely at your own risk and you have no seller protection for chargebacks.