HELP!!

[lindsey4787]

Someone bought something from me on ebay, she wasnt happy with it ''marks all over it'' she sent it back to me (nothing wrong with the outfit).

i issued her a refund it shows completed on my side.

she also wanted a refund for the postage for sending me it back which i agreed to. I had to send this seperatly because it wouldn't let me enter a higher amount.

At first she said she had recieved the £6 refund for the item but no postage. I double checked my paypal i had missed a letter out of her paypal address so i cancelled it and resent it. It showed completed.

I then recieved another message saying she had recieved the postage but not the £6 for the dress (confused yet?? I am)

I dont know what to do next both payment i have sent to her show completed on my side.

please help!!

[PayPal_Maria]

Hi lindsey4787,

When a payment shows as “Completed” on your PayPal transaction history, this means that you have successfully sent your transaction. This is the case for both refunds and payments for goods/services.

If your buyer is having difficulty viewing their refund, it may be because the funds are on temporary hold. This happens if the transaction is refunded before the funds have cleared from their bank. If your buyer is still unable to find the refund, ask them to contact PayPal using the “Contact Us” link in their Account.

Hope this helps,
Maria