refund not successful

[kampo85]

good evening, I opened a case for an item that arrived damaged, the seller accepted the refund and I sent the item, the case was closed, now I have been told that the refund was not successful, I can open a new dispute ?

[kernowlass]

@kampo85 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378