Will Limiting access ever stop?

tvaumat
Contributor
Contributor

I've had the account for a few weeks. Submitted docs, started getting money from customers then my account is "suspended" or "limited". I provide the docs they ask for, limitation is lifted, but then it happens again after a couple more transactions. Is this going to stop? Why can't Paypal just ask me everything they need and let me operate my business uninterrupted?

Login to Me Too
2 REPLIES 2

PayPal_Shradha
Moderator
Moderator

Hello @tvaumat,

 

Thanks for visiting PayPal's Community Forum.

 

We are sorry to hear that your account has been limited and asking you a documents to verify again. Requesting you to please reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If you are unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".


Hope this information is helpful for your!


Warm Regards,
Shradha 
If this post or any other was helpful, please enrich the Community by giving kudos.

Login to Me Too

tvaumat
Contributor
Contributor

Well, that isn't actually answering my question, and I think it is an important question to be raised and answered in a public forum, and one to be addressed by other users and not by an agent of the host. Businesses need to know that their chosen payment platform will "suspend" or "limit" their account access with no forewarning, and seemingly multiple times.   How many times does a new business have their account "locked", "suspended", "limited" before they are able to simply conduct business through the platform without fear of this happening? Why can't the platform just collect all the information it needs before allowing you to use the platform? This is my second "limited" action and the platform is basically frozen. I have a job to do for a client, which they paid me via this platform to buy the materials and I can't access those funds. Is this just the standard process that one must go through or can this be expected to happen again? Questions....  

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.