What if you're disputing FRAUD???

[kramyugtaht]

I work in banking and so I understand there are systems in place and you have procedures around it, but it SICKENS me that this industry makes people wait when you are literally reporting a clear fraudulent issue like WITHIN 1 HOUR and Paypals website doesn't let you. I'll see what the human agent says tomorrow but it's become clear the website I placed an order on is fraudulent. The way the system is set up I wonder if any reasonable human will review the evidence or make you wait for a package that will obviously NOT ARRIVE. And so companies like Paypal tells you to go away until it's out of pending and actually cleared when you KNOW it shouldn't? At least there's the credit card company so I suggest people try to stop it at that level because I don't trust Paypal. Even if it is standard practice it doesn't make it right. We're telling you EARLY, pretty much RIGHT AFTER.

[kernowlass]

@kramyugtaht 

Not talking about chatbots, the HELP section top of page has guides and info and you don't go via a bot at all.

It has the dispute and buyer protection clearly explained along with anything else you can think of.