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Has that happened on your account? Or was it a spoof email?
If there is a new card remove it and then change your password and security questions again.
Also contact customer services and your funding sources bank or cards.
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Hi @Leeaqua and @kernowlass,
Thank you for your posts! I'm very sorry to hear your account was compromised, and information was changed. You can report unauthorized transactions and activity here. I'm glad to hear you're reaching out through Facebook. In addition, you can reach out to us by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.
I hope this helps!
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