#Unauthorised_Chargeback

Hamza164
Contributor
Contributor
Dear PayPal Community, I hope this message finds you well. I urgently need your advice regarding a recent chargeback issue. I provided services to a buyer who later initiated an illegitimate chargeback of $1500, falsely claiming he did not make the purchase. I promptly provided PayPal with all relevant details, confirming that I know this individual and that the transaction was legitimate. Despite my efforts, PayPal informed me that the card provider ruled in the buyer's favor, advising me to communicate directly with the buyer. Unfortunately, the buyer has been uncooperative, ignoring my messages and offering vague responses. I'm now left with a negative PayPal balance and no resolution in sight. As an individual seller with limited resources, I’m seeking guidance from the community on how to best handle this situation. Any suggestions or support would be greatly appreciated. Thank you for your time and assistance.
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Hamza164 

 

The chargeback process is external to the PayPal system. The buyer's credit card issuer grants its members specific consumer protection which PayPal has no authority to replace or reduce. If a PayPal user initiates a chargeback with their credit card company Paypal have no way of stopping the claim.

 

A chargeback can be opened on any transaction, regardless of the payment type on PayPal. Seller Protection is still applied when a Chargeback is opened so best read up on it to see why you may have missed out?


Advice is voluntary.
Kudos / Solution appreciated.
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Hamza164
Contributor
Contributor
I appreciated your response. I took a prompt action against it and provided the necessary details to PayPal. And about seller protection page, everytime when I tried to open it, the page didn't give me any information. Now please let me know what should I do now in this situation. I will be really grateful to you.
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