UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[JeannieC18]

Yes I was just charged $93 so I had to cancel my Credit Card to stop it

[Jlb2516]

Same! The phone number would not work. No way to contact, so effectively, no way to cancel. Horrible. They should be shutdown but because they are probably overseas, nothing they can do to prosecute them.

[irishlass]

I did Not authorized this transaction!

[FLICKITTY]

As I had no joy from Paypal re the %55 aud taken from my account.. without my knowledge.. I took the next step which was to contact my card holder and asked them to dispute it for me... I dont feel that I should have to take the second step.. Paypal should have done something about this. All the people in a similar position should awake Paypal that something is going on

So I have cancelled my card. bih ffnxz8eyrt0enfcb ANNOYING as i have to notify umpteen people the new card details.

Lift your game Paypal... Not happy Jan...

[Margit5]

PayPal is washing it's hands of any responsibility of this kilogroup's fraudulent charges. I cancelled all my subscriptions through PayPal. Someone said that they reached kilo Health through Instagram direct message and got a refund. I may try that. Emails and Facebook messages went unanswered and the phone companies have blocked any calls to their listed numbers. That should be a clue that this is a scam company

[LADYGOLD1]

I am also being scammed by this vendor and cannot find how to get my money back and unsubscribe myself if I am subscribed! They are fraudulently taking out $66 every month and it’s crippling my bank account & budget. Help!

[upty]

I am having the same problem. Finally talked to a real person today. But I am not hopeful. I have also sent them a message, asking how I can keep from sending recurrent payments to them. It seems that will likely be a problem in the future. I also asked WHY they continue to do business with this company.

[zvmartinson]

Hi everyone, 

I think this is related to a marketing promotion for the KetoCycle personalized Keto meal plan.  I had an automatic payment set up for this that I turned off. 

I believe this was the result result of downloading an iPhone app called "Keto Cycle: Keto Diet App".  I found this link blow from the company that describes how you can cancel the subscription.  Hope this helps: 

https://justuseapp.com/cancel/1482754577/keto-cycle-keto-diet-app

Zabrina S.

[Shannon26d]

I am having the same problem - being charged every month for something that I cannot seem to cancel. It does not appear in "manage authorised payments" and I've deleted the apps from my phone that it could be from. I've also put in a dispute but it was denied.

Who are these people charging me a LOT of money for nothing?

[Tacobell49]

Good luck!