UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[Sheil1211]

This company has been taking $33.00 a month from my pay pal account. I didn’t sign up with them and have not received anything from them. Their web site is in Lithuanian I want to unsubscribe from this but I don’t understand Lithuanian. I tried to call PayPal and I cannot get anyone on the phone they want me to type to a virtual computer and then a real person didn’t understand a damn thing I was saying meantime they’re taking $33 away from me every month I’m a senior on a limited budget. Anybody got any suggestions what do I do now. I’m not gonna be using PayPal anymore obviously they don’t help you

[kernowlass]

@Sheil1211 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[MON211]

I also had an authorised charge from my Paypal account - I have absolutely no idea what these goods are and the resolution centre have said that the payment was authorised. I am wondering should I cancel my Paypal account as I don't want anymore unauthorised money being taken from my account.

Any advice?

[ehaynie]

Yes, 

I was charged today 66.00 and I didn't request this at all. Can this be fixed please?

[Sgerv]

I ran into this fraudulent company as well just by downloading the app and then looking in and going now I don’t want it deleting the app and now I see that I’ve been charged $66 American so 80 something for an app in a service I don’t even receive and I didn’t even except. I went to the website evidently I did not complete not complete in capital letters the agreement!

[Daxial]

This company is out of Lithuania. They ship their junk from a warehouse in San Bernardino. They run multiple scams from colon cleansers to diet products. They will not respond to you other than to string you along. I have had to dispute a charge with my bank which has finally, 80 days later, been resolved. Don't buy stuff off Facebook.

[GMA2011]

I received a charge from this company for something called "MyDiabetes". I did NOT request this product! When I contacted the PayPal resolution center, they told me I had ordered it and refused to issue a refund. I put a stop on the payment with my bank, but have NO information on contacting this company to put a stop to their fraud. Can someone provide information for contacting them? Thank you.

[mishellelott]

Has anyone have any luck stopping these charges. I’ve been emailing this company for months.

[Dianetussing]

I have $66 auto pay showing to this group as of Zmarch 22, 2021. This is unauthorized! I have not done business with this group. Diane <Removed> Zip <Removed>

[rmaris]

Add me to the list, I was billed $33.00 twice by UAB kilo grupe. Never used them,never even heard of them !