UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[Tacobell49]

I have followed these steps.  Sure hope it works!!

[Sibelk]

I had exactly the same problem ! and no help from Paypal!

[Jackiegqqqqqq]

The Cardi.Health app is charged by Kilo.Health.. I logged in to https://cardi.health/login/ and canceled my subscription and also removed PayPal as the payment for Kilo.Health in PayPal so they can’t try to charge me again.

[Manu116]

Hello, the UAB kilo grupe take every single month € 33,-- from my account... today again... I can´t find anything, I don´t have an app and canceled the abbonement last October... they don´t reply also... what can i do? any suggetions? I need help please!

thank you

[mishellelott]

Same with me I have nothing about this company in emails or apps.

[Alynne99]

They have created a new company called colonbroom now and claiming it’s made in the US and it’s not. I ordered it and got very sick from it. I’ve done some deep digging and this company is a scam and created umbrella companies to make money of people.

[josedavila]

me too! how can we get paypal to stop it! ?

[ecfin]

Hi All! I talked at length to PayPal: first a customer person and then a manager. Both refused to credit my account and they refused to put a fraud tag on UAB Kilo Grupe. The manager told me to contact my bank for them to pursue the fraudulent activity. Then today I was contacted by PayPal yet again to refuse my claim and close my case. UAB Kilo Grupe reached out and told me to use the app as I have paid for it. The irony is I do not have it on my phone. I am out $52 unless I can persuade my bank to pursue action. PayPal will not stand by us. I have learned that. 😒

[kernowlass]

@ecfin 

@abstafford 

@SuzE58 

@bfay 

@Alynne99 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Tacobell49]

Done. Hope it works!