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Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge. The vendor said they cancelled my account, but charged me again on 1/14/2021. I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute. THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate! This was unknown to me for ? reason but now I need my $$ back. Of course the vendor won't respond to repeated emails. This unauthorized 'authorization' has since been deleted but how can I get my money back? I tried to open another dispute but the system won't let me, just shows the results of the first one. Any advice?
I experienced the same treatment from PayPal. According to them, the billing agreements-- they call contracts-- are being used to deduct $$ from accounts. In my case, after much time, it was a diet plan called Perfect Body in an app. I do not have the app nor did I get the plan. In addition, I also cancelled this 2nd payment as I received no invoice from either PayPal or Milo Grupe. PayPal is indeed complicit. So clearly it is buyer beware!
I just discovered an unauthorized charge from UAB Kilo Grupe for $46 and disputed it. I emailed Kilo Grupe too and I don’t expect them to get back to me. When going through the screen prompts to submit a dispute, PayPal asked me if I approved a recurring gift card charge on 3/21/21 and I did not. I checked my account details and emails (as PayPal will always email me when I have used PayPal to pay for something or made a change to my account) and there is no account or transaction activity on 3/21/21, or even the day before or after. This is clearly fraud committed within the PayPal servers by stealing customer account & login credentials, not customer error. I have requested PayPal to refund the $46 as I don’t expect a fraudulent person to return the money. I have changed my password. And I did receive an email from PayPal that no more charges from UAB Kilo Grupe would be accepted. Let’s see if this is actually true. I am going to change my primary account to a credit card so if it does happen again, at least I know my credit card company will have the decency & integrity to refund the fraudulent charge. And I will close out my PayPal account forever.
Did anyone else sign up for Noom ? That's the only connection I can think of. I have contacted Noom and they are saying it is not part of their company. I have had to cancel my credit card from which the unauthorised money was taken. I'm thinking I may also have to deactivate my Paypal account and start again.
Everyone, Check your acct for a list of authorizations! These are vendors that are authorized to repeatedly charge you. Delete what you don't want! I had no idea this was a thing, and PayPal gets a big fat thumbs-down for not making this clear and obvious!
Go to settings (the big cog) & there is a heading called payments we you can see past & present automatic payments.
it is not obvious, I just followed the advice given & am appalled to discover what is in there. Each time I had to cancel credit cards to avoid further payments, it is recorded as inactive. Looks like I will also be chasing Papal & UAB Kilo grupe, what a massive con!
Were you able to figure out what app this was?! I have no active subscriptions and I can’t figure out which this is for. I’m so upset. They’ve taken out so many payments over the last year.
